Online return policy

If you are not entirely satisfied with your purchase, please contact us within 30 days of delivery date to arrange exchange or refund of your unused item(s). The item’s receipt and original packaging are required for all exchanges or refunds. Please keep this receipt as a proof of purchase for all product warranties.

You may return items to ALTERNATIVE, in person, for an exchange or refund within 30 days of reception. Please be sure to have the original sales receipt and packaging at the time of your visit.

ALTERNATIVES will not assume transport charges for any items returned, unless specifically agreed upon beforehand for products purchased online or by phone.

If you wish to cancel an order that has already been shipped to you, please note that shipping fees still apply.